Process Management: Aligning Processes with Strategy

Target Audience

Individuals interested in learning about process management, and execution teams that need to understand the concepts of process management.

Justification

Process management is a methodology aimed at managing the business with a strategic view of the essential processes for the company's success. It involves translating the strategic plan into processes, prioritizing and mapping those processes, as well as defining performance indicators. Process management seeks to improve the way companies execute and manage their business operations.

General Objective

There is no explicit general objective in the original.

Specific Objectives

• Address the alignment of the organizational structure with strategy, from a process perspective, equipping professionals with techniques for mapping and identifying improvements for redesign.
• Discuss the main techniques aimed at improving process performance.

Curriculum Content

[title-dropdown] Module 1 - A global view of the topic [/title-dropdown]

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• What is strategy?
• What are processes?
• The importance of connecting processes to strategy.

[title-dropdown] Module 2 - Business model and Value Chain [/title-dropdown]

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• Definition of value chain;
• Types of business processes;
• Motivators for identifying the value chain;
• Alignment between business model, strategy, and value chain;
• Elements used to create the value chain.

[title-dropdown] Module 3 - Mapping the current situation [/title-dropdown]

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• Process modeling;
• BPMN (Business Process Model and Notation);
• Best mapping practices;

[title-dropdown] Module 4 - Identifying improvement opportunities [/title-dropdown]

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• Sources of process improvement opportunities;
• Strategic demands;
• Customer experience;
• Delivery quality.

[title-dropdown] Module 5 - Redesigning processes [/title-dropdown]

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• Definition of redesign;
• How to prioritize redesign actions;
• Impact of redesign on organizational structure;
• Performance indicators for processes;
• Service level agreements.

[title-dropdown] Module 6 - Implementation and management of new processes [/title-dropdown]

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• Process redesign implementation project;
• Role of people in processes.

[title-dropdown] Module 7 - Change management applied to process change [/title-dropdown]

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• Objectives of change management;
• How to communicate effectively;
• Phenomena of resistance;
• Types of change and leadership style;
• Change management techniques.